We all don't love the nitty gritty... But with placing an order, you agree and are bound to our T&C. So please read them carefully to avoid disappointment.

Shipping

We aim to ship every parcel off in 5-7 working days. You will receive a tracking email to the email address provided from the courier company.

You are responsible for providing the correct shipping details and have it redirected through the shipping agent at your own cost.

Please note we take no responsibility for damage occurred whilst in transit. If damage occurs, please make a claim with the shipping company.

Returns

For all order returns and refunds please contact us at hello@willowspantry.com.au.

It is within your right to ask for a replacement or refund under the Australian Consumer Law consumer guarantees in case of a faulty item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept opened and used items.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notification. If your refund gets approved, it will be processed and a credit will automatically issued to your original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Product Faults

Whoops, shit happens. Please let us know, if something doesn't seem right and we're happy to have a sniff and find a solution. Please note, that the nature of product (too soft/too hard) or fussiness is not a product fault.

Doggy Cakes

Cancellations / Postponing

If you cancel your order >7 days before collection of your cake, any deposit paid will be transferred as a store credit which can be used for any future orders within 3 years.

If cancel your order later than this no refund or credit will be given.

Please note that invoices not being paid less than 3 days before pick up will get cancelled.

Transport

We don't take any liability for transport damages or damages occurring due to wrong handling. Please ask, if unsure how to transport your doggy cake. We're happy to help.

Not picked up cakes will be destroyed after 3 days, no refunds are given.